January 2020
1. Important information and who we are
Real Estates comprises two businesses. The Totteridge office (74 Totteridge Lane, Totteridge N20 8QG) is a partnership and the Woodside office (14/14a Sussex Ring, Woodside Park N12 7HX) is a sole trader. Each office is the data controller for the personal data it handles and is separately responsible for; and liable to you; for your personal data. The two Real Estates businesses are not companies so consequently are not registered at Companies House.
Although they are separate entities; the two businesses trade as one. Consequently, data is processed the same way by both offices. This is why we have one privacy policy which covers the processing of data by both businesses. Regardless of the office you use should you have queries then please contact Stephen Barnet
Personal data includes any information that identifies an individual, such as a name, address, email address, internet protocol address or telephone number.
This privacy policy provides information on how Real Estates collects and processes your personal data. The policy does not extend to our staff.
We will collect personal data from people who:
1. require Real Estates to find a tenant to rent a property they own;
2. wish to enter into a tenancy for a property marketed for rent by Real Estates;
3. require Real Estates to find a buyer for a property they own;
4. wish to buy a property marketed for sale by Real Estates.
We will not use automated decision making / profiling to make decisions regarding you.
We do not transfer personal data outside the UK or European Economic Area.
We keep our privacy policy under regular review and update accordingly.
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data. These include.
• Name.
• Gender.
• Residential status – including present and past addresses.
• Date of Birth.
• Marital status.
• Copies of identification and any verification data.
• Financial information – such as salary, bank details, mortgage statements, credit card details, credit referencing.
• Contact Data.
• Financial Data.
We will collect the information either when we meet you in our offices, via a telephone call or any online enquiry.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How we use your personal data
We will only use your personal data for the purpose for which we collect it which include the following:
• to register you as a new client i.e. instructing Real Estates to market your property;
• to manage your relationship with us which essentially means identifying appropriate properties or prospective tenants or buyers and liaising with you;
• to conduct credit checks and referencing;
• to assist you throughout the process which will include liaising with advisors and other third parties. If necessary we will introduce you third parties who can further assist you;
• to prepare Assured Shorthold Tenancy Agreements – this data will include bank details;
• to process payments and transactions including invoicing, debt collection, account reconciliations and related dispute resolution activities;
• to protect against and preventing fraud, unauthorised transactions, money laundering, tax evasion, claims and other liabilities;
• to keep in touch with you regarding property opportunities that we consider may interest you;
• to improve our website, services, marketing or customer relationships.
4. How we share your personal data
Save as set out below we do not sell or otherwise disclose personal information we collect about you.
Please note that we contractually require service providers and processors to safeguard the privacy and security of personal information they process on our behalf in line with data protection obligations and authorise them to use or disclose the information only as necessary to perform services on our behalf and under our instruction or to comply with legal obligations and requirements.
The list below sets out the third parties with which we will share your personal data.
• We have to verify the identity of any client and to do so we use a third party provider.
• We work with a number of professional contacts to whom we may introduce you. These include mortgage and insurance brokers; surveyors or solicitors. These third parties are independent data controllers and will be responsible for their processing of your data. We will only make these introductions with your consent.
• We may share the information we collect, where applicable, with:
i. landlords;
ii. property management estate agents and others providing similar services;
iii. any third party property sales service providers;
iv. insurance Companies;
v. any third party IT provider with whom we work;
vi. local authorities;
vii. water and other utility companies;
viii. law firms and EPC providers;
ix. credit agencies;
x. Her Majesty’s Land Registry Office (HMLR);
xi. Her Majesty’s Revenue and Customs (HMRC);
xii. any other relevant regulatory bodies and authorities.
• We may also share information about you, if required legally, to prevent harm or financial / reputation loss, for investigation of suspected or actual fraudulent or illegal activities.
• If we sell our business or assets (wholly or partly) we reserve the right to transfer your information to the acquirer.
5. Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit
We use cookies so that we recognize you on our website and remember your previously selected preferences. You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
6. Lawful processing
Under the GDPR any processing of personal data by a data controller has to have a lawful basis. The lawful basis for our processing of your personal data are:
• if you are a client then the processing of your data will be to enable us to perform our obligations under our contract;
• if you are a prospective buyer or tenant then we will process your personal data on the basis that you are dealing with us in our capacity as the agent for the owner of the property in which you are interested in buying or renting. As you would have approached us we will process your data on the basis that you have given us your consent. You can withdraw this consent at any time but we will not be in a position to continue to deal with you with opportunities we have introduced you to.
• if we have to meet legal obligations such as verifying identity for the Money Laundering Rules or disclosing data to the relevant authorities;
• where we continue to process your data such as sharing with you information regarding property opportunities then we do so because this is in our legitimate interest as a data controller. We are making you aware of opportunities that we consider maybe of interest to you. We update our records and remove people with whom we no longer have dealings . You can “unsubscribe” at any time.
7. Data Retention
We retain personal data of clients and the buyer or tenant with whom the client contracted for as long as we legally are required to. For example we have to retain certain financial data for a period of time.
We retain other personal data for as long as we consider the personal data to be relevant.
8. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data including:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure – You have the right to request that we erase your personal data.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

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  • We wanted to say a big thank you for all of your help over the last few months. We‘ve already fallen in love with the house and think we’ll be really happy here!

    - J & SH
  • We are absolutely over the moon!! Thank you once again. Your communication throughout has been excellent. This process has been a real pleasure.

    - A & JS
  • We are absolutely over the moon!! Thank you once again. Your communication throughout has been excellent. This process has been a real pleasure.

    - A & LT
  • We just wanted to thank you so much for all your interventions and hard work in selling our house. All the Team worked so hard including Jordan and Casey. You certainly went beyond what is considered normal negotiations with our Buyer, calling in to see her personally when things got a little ‘tricky’ and smoothing the way forward. We really appreciate all your efforts in the sale and also securing our rental in Mill Hill. We will have no hesitation in recommending REAL ESTATES where appropriate, as you are the best, excellent, professional, friendly Team who get results. Again, THANK YOU for all your hard work during this difficult time.

    - K & BS
  • I just wanted to say a huge thank you to you, Tracey and Casey for all your hard work and advice in helping us to get Northiam. Although there is a lot of work to do to the house, we have moved in and plans are almost finalised and actually the place already feels like home. I think it will be an amazing home for us all and we appreciate so much the lengths you all went to in order to make this happen. Tracey deserves a special mention. She put up with me (dealt with me / tolerated me) amazingly well! If she hasn’t had one already, she definitely deserves a huge New Year’s pay rise!

    - SC
  • Dear Jordan, David and I are both glad that that exchange has been achieved smoothly. Thank you for all the work you have done in enabling us to get to this stage.

    - JM
  • You are amazing !!!!!!!!!!!!!!!
    I couldn’t do it without you and Stephen
    I really really appreciate your support!

    - AW
  • I just wanted to drop you a line to commend how professional, courteous and helpful Casey has been throughout the time we searched and rented our property in Lullington Garth.
    Having dealt with many agents when either buying, selling or renting, he has by far been the most decent and diligent and a great ambassador for your company. People are often quick to complain but sometimes less so in giving praise so I thought it would be good to drop you a line.

    - GD
  • Tracey, thank you very much for all you have done to help us get this over the line! You’ve been great and we really appreciate it.

    - ES
  • Dear Casey, just a little thank you for all your help in trying to find us new tenants.  We appreciate all your hard work!

    - AD