Real Estates Guidelines During COVID-19 – Branch Visits and Viewings

The team at Real Estates hope you, your friends and family are safe and well.

We are pleased to announce the reopening of our offices from 18 May 2020. We are doing so with the safety of our colleagues, clients and visitors at the forefront of our mind. We are strictly adhering to Government guidance within our branches and during all viewings.

Clients and visitors are welcome to come to our branches at Woodside Park and Totteridge at any time during opening hours.

However, please note we are restricting the number of visitors at our branches to two people at a time. If you enter with another person, they should be from your household only. Your patience is appreciated if you are required to wait to enter until other visitors present have left.

Upon entering our premises, we kindly request that visitors use the hand sanitiser available and remain 2 metres apart from our colleagues.

We are offering remote viewings of our properties and our agents are available to assist you via video link, FaceTime and other mediums.

If you would prefer an in-person viewing or valuation, we are happy to accommodate this wherever possible. We are reminding all parties of our guidelines prior to making and confirming bookings. Anyone who is symptomatic or has been in touch with anyone who has COVID-19 symptoms, will not be able to participate in any viewings in person.

We are practising social distancing and you may choose to wear a face covering to any viewings. Our agents will have hand sanitiser available for your use during viewings and have been fully briefed on the Government guidance that all participants must adhere to.

We look forward to assisting you find your dream property.
The Real Estates team

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  • It’s a big relief to get the exchange done and dusted. We have bought and sold a fair number of flats and houses over the years and I’d like to say that I have never worked with an agent as efficient, canny, courteous and smart as you. I doubt this would have happened without your dogged persistence and we’re both very grateful to you.

    - BB
  • I’m well aware of the efforts you and your team made not only to obtain a sale, but to assist me with a tricky situation. Lock down. Distance. Disrepair. A mess. Clearance.
    Your friendly, supportive, professional service knew no bounds. I’m only too well aware that you went way beyond the call of duty. Words are inadequate to express my gratitude to you, Casey and Tracey. It was a pleasure to meet you and to have you as part of our lives, albeit temporarily.

    - AM
  • Dear Jordan, I really appreciate everything you have done for us over the period of selling our house. You are the best Agent of all! We thank you from the bottom of our hearts.

    - NR
  • Tracey, thank you so much for your help, you really are a fantastic agent and we have recommended you to our friends who are looking in the Woodside Park/Totteridge area.

    - RB
  • We wanted to say a big thank you for all of your help over the last few months. We‘ve already fallen in love with the house and think we’ll be really happy here!

    - J & SH
  • We are absolutely over the moon!! Thank you once again. Your communication throughout has been excellent. This process has been a real pleasure.

    - A & JS
  • We are absolutely over the moon!! Thank you once again. Your communication throughout has been excellent. This process has been a real pleasure.

    - A & LT
  • We just wanted to thank you so much for all your interventions and hard work in selling our house. All the Team worked so hard including Jordan and Casey. You certainly went beyond what is considered normal negotiations with our Buyer, calling in to see her personally when things got a little ‘tricky’ and smoothing the way forward. We really appreciate all your efforts in the sale and also securing our rental in Mill Hill. We will have no hesitation in recommending REAL ESTATES where appropriate, as you are the best, excellent, professional, friendly Team who get results. Again, THANK YOU for all your hard work during this difficult time.

    - K & BS
  • I just wanted to say a huge thank you to you, Tracey and Casey for all your hard work and advice in helping us to get Northiam. Although there is a lot of work to do to the house, we have moved in and plans are almost finalised and actually the place already feels like home. I think it will be an amazing home for us all and we appreciate so much the lengths you all went to in order to make this happen. Tracey deserves a special mention. She put up with me (dealt with me / tolerated me) amazingly well! If she hasn’t had one already, she definitely deserves a huge New Year’s pay rise!

    - SC
  • Dear Jordan, David and I are both glad that that exchange has been achieved smoothly. Thank you for all the work you have done in enabling us to get to this stage.

    - JM